Common Questions

You've Got Questions,
We've Got Answers.

Everything you need to know about ordering, pickup, meals, storage, and weekly prep.

Ordering & Pickup

Frequently Asked

I have placed my pre-order, now when do I pick up?

Your items will be bagged and ready anytime during business hours on the upcoming Sunday. We are open 11am–6pm on Sundays at all locations.

Pick up from the location you selected at checkout.
Simply stop in and give a Minced team member your name.

Can I pick up my meals on a different day than Sunday?

Yes — meals remain available after Sunday.

Please review each location's hours and operating days to plan your visit accordingly.

What if I forget to pick up my meals? Will you call me?

If your order hasn't been picked up by Tuesday, we will contact you.
Paid meals remain refrigerated until their expiration date.
Unpaid meals not picked up by Tuesday may be released for sale.

The "Tuned Up Tuesday" meals used to be ready on Tuesday — is that still the case?

No — all meal lines are now prepared for Sunday pickup.

This change eliminates extra trips and simplifies the ordering process for everyone.

When do my items expire?

Expiration dates vary by item. Please review the labels on each meal and snack to plan your week effectively.

How do I request an ingredient to be left off of a menu item?

Leave a note during checkout — we'll do our best to accommodate requests where possible.

Add your note in the order comments field at checkout.

Can I freeze my meals to eat at a later time?

Yes — most meals, proteins, vegetables, and soups freeze well.

Black & soup containers: freezer-safe

Avoid freezing salads & slaws

To thaw: place in the refrigerator overnight before eating.

Do you have an app for easy ordering?

Yes! Search for "Minced Meal Prep" in the App Store to find and download our app.

App Store

Google Play

Heating Instructions

Microwave Safe Dishwasher Safe Freezer Safe Snack containers and parfait containers are NOT safe

Containers Safe To Use

Any of the White Containers, Black Containers, & Deli Cups That Hold Our Soups & Bulk Items are ALL Microwave Safe, Dishwasher Safe, & Freezer Safe.

Containers NOT Safe

Any of Snack Box Packages, Parfait Cups, Portion Cups, or Thinner Plastic Containers which hold Our Fat Bombs, Pasta Salads, Hummus, & Cheesecakes are NOT Microwave Safe, Dishwasher Safe, nor Freezer Safe.

Meals

Remove any portion cups from container. Rest the lid of the container on top of the meal and microwave for 90–120 seconds or until hot. (Resting the lid on top helps to keep moisture in the container)

Bulk and Soups

Remove the serving amount and place on microwave safe dish. Heat for 60 seconds or until hot.

Prefer the Oven?

Alternatively, if you prefer to use the oven instead of the microwave, you can place meal in an oven safe dish with a tiny bit of water in the bottom. Preheat oven to 350. Tent with foil and "steam" in the oven for 20 minutes or until hot in the center.

Still Have Questions?

Our team is happy to help with anything not covered above. Reach out anytime.

You've Got Questions, We've Got Answers.